Category: How To

Add your Exchange account

We’re often asked how to add an Exchange email account to Outlook (Windows and Mac), Mail (Mac), iPhone, iPad, and Android devices. Our step-by-step guide to adding your Exchange email account to various devices and apps will help you.

Reset search on a Mac

Search on Macs, for pretty much everything, from the Finder to Mail, to the contents of documents and even photos, is connected to the broader Mac search; both use Spotlight. If Spotlight has become corrupted then you can rebuild it’s search engine, as such: Open System Preferences > Spotlight Click on the Privacy tab Click […]

Activate MFA for MS Office

Multi-factor authentication (MFA) helps to secure your Microsoft account by using an authentication method in addition to your password, to prevent hackers trying to access your account. iHelp IT clients enjoy a simplified and more secure way to setup Microsoft’s MFA, by allowing authentication only via app authentication, as it’s more secure and reliable than […]

Access a shared / delegated mailbox

Shared and Delegated mailboxes can be of tremendous use to an organisation, so knowing how to accessing them is pretty important. What are they? Shared Mailboxes Shared mailboxes are commonly used when a staff member leaves and someone else in the organisation needs access to their existing mail, but wants to keep the other mailbox […]